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    • Privacy Policy

    Last updated: June 6, 2026

    HamiltonBaskets.ca operates this website, including related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gift basket ordering, customer support, and order fulfillment experience (the “Services”). This website is powered by Shopify, which enables us to provide the Services to you.

    This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit this website, browse products, place an order, send a gift, use customer support tools, use order tracking tools, or otherwise communicate with us through the Services.

    If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.

    Personal Information We Collect or Process

    When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you, a recipient, or another individual.

    • Contact details, including name, billing address, shipping address, recipient address, phone number, email address, and related contact information.
    • Billing and payment information, including payment method details, billing information, transaction details, payment confirmation, and fraud-prevention information. Payment information may be processed by Shopify and payment service providers.
    • Order information, including products viewed, added to cart, purchased, cancelled, or otherwise selected, as well as order history, delivery selections, and transaction records.
    • Recipient information, including the recipient’s name, delivery address, phone number, company name, building details, unit or suite number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift basket order.
    • Gift-message information, including personalized greeting messages, notes, sender names, recipient names, and other message details that you choose to include with an order.
    • Delivery and fulfillment information, including delivery area, delivery status, courier or delivery partner information, fulfillment notes, substitution-related information, and order tracking details.
    • Alcohol-related information, where applicable, including information needed to process, confirm, restrict, or support orders containing alcohol or regulated products where permitted by law and available for the recipient’s delivery location.
    • Customer support information, including information you provide through phone support, the support widget, contact forms, order tracking tools, or other communications with us.
    • Account information, if account features are available, including login details, preferences, saved addresses, order history, and account settings.
    • Device and technical information, including IP address, browser type, device type, operating system, network information, cookies, identifiers, and similar technical data.
    • Usage information, including information about how you interact with this website, product pages, checkout, support tools, order tracking tools, emails, and other Services.

    Personal Information Sources

    We may collect personal information from the following sources:

    • Directly from you, including when you visit this website, create an account, place an order, send a gift, provide recipient details, include a personalized message, contact support, or use order tracking tools.
    • Automatically through this website, including through cookies, pixels, logs, analytics tools, and similar technologies.
    • From Shopify and service providers, including ecommerce, checkout, payment, fraud-prevention, fulfillment, delivery, analytics, marketing, support, and technology providers.
    • From delivery partners, couriers, or fulfillment providers, including delivery status updates, delivery issue reports, and recipient-location information needed to complete or support an order.
    • From business partners, affiliates, or other third parties, where permitted by law and relevant to providing or improving the Services.

    How We Use Personal Information

    Providing and Improving the Services

    We use personal information to operate this website, provide Shopify-powered ecommerce functionality, display products, manage carts, process checkout, maintain customer accounts, improve usability, and support the shopping experience.

    Order Processing and Payment

    We use personal information to process orders, confirm payment, prevent fraud, issue receipts, manage order records, and provide transaction-related communications.

    Gift Basket Preparation and Fulfillment

    We use buyer, order, product, recipient, delivery, and gift-message information to prepare gift baskets, manage add-ons, process substitutions where necessary, coordinate fulfillment, and support delivery across Hamilton and Southern Ontario.

    Recipient Delivery

    Because HamiltonBaskets.ca is a gifting website, buyers may send orders to recipients other than themselves. We use recipient information only as needed to prepare, fulfill, deliver, confirm, troubleshoot, or support the order. Recipient information may be shared with fulfillment providers, delivery partners, couriers, and customer support providers as needed to complete delivery.

    Personalized Greeting Messages

    If you include a personalized greeting message with an order, we use that information to prepare and include the message with the gift. You should avoid including sensitive personal information in gift messages unless it is necessary and appropriate for the recipient.

    Delivery Coordination and Order Tracking

    We use personal information to confirm delivery availability, coordinate delivery, provide order status information, support the order tracking widget, communicate about delivery issues, and assist with customer support inquiries.

    Alcohol and Regulated Products

    Some products or add-ons may include alcohol where permitted by law and available for the recipient’s delivery location. We may use personal information to determine availability, comply with applicable requirements, restrict certain purchases, or support delivery of regulated products where applicable.

    Customer Support

    We use personal information to respond to customer questions, provide order support, assist with delivery questions, operate the support widget, respond to phone inquiries at (905) 667-3660, and manage service-related communications.

    Marketing and Advertising

    We may use personal information for marketing, promotional, analytics, and advertising purposes where permitted by law and based on your communication preferences. You may opt out of promotional emails using the unsubscribe option included in those emails.

    Security, Fraud Prevention, and Legal Compliance

    We use personal information to protect this website, authenticate accounts, detect or prevent fraud, investigate suspicious activity, enforce our terms and policies, comply with applicable law, respond to lawful requests, and protect the rights, property, and safety of our business, customers, recipients, and others.

    How We Disclose Personal Information

    We may disclose personal information in the following circumstances:

    • With Shopify, which hosts and powers this website and provides ecommerce, checkout, payment, security, analytics, and related services.
    • With payment processors and fraud-prevention providers, as needed to process transactions and protect against fraud or unauthorized activity.
    • With fulfillment providers, delivery partners, and couriers, as needed to prepare, fulfill, deliver, confirm, troubleshoot, or support gift basket orders.
    • With customer support providers, including providers that support contact forms, phone support, support widgets, order tracking tools, or customer communication systems.
    • With technology, hosting, analytics, marketing, and advertising providers, where reasonably necessary to operate, maintain, analyze, advertise, or improve the Services.
    • With business partners or affiliates, where permitted by law and relevant to operating, supporting, or improving the Services.
    • When you direct, request, authorize, or consent to the disclosure, including when you provide information for delivery to a recipient.
    • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of business operations.
    • For legal, security, or compliance reasons, including to comply with applicable law, respond to valid legal process, enforce policies, protect the Services, or protect the rights and safety of users, recipients, service providers, or others.

    Relationship with Shopify

    This website is powered by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, secure, and improve its ecommerce platform and related services.

    Shopify may process personal information independently or on our behalf, depending on the function involved. Shopify’s processing may include checkout, payment, fraud prevention, hosting, analytics, security, and platform operations.

    Cookies and Similar Technologies

    This website may use cookies, pixels, tags, logs, and similar technologies to operate the website, remember preferences, support checkout, analyze website use, improve performance, detect fraud, and support marketing or advertising where permitted by law.

    You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including cart, checkout, account, support, or order tracking features.

    Third-Party Websites, Apps, and Links

    This website may include links to third-party websites, apps, platforms, or tools. We are not responsible for the privacy, security, or accessibility practices of third parties that we do not control. If you access third-party websites or tools, you should review their privacy policies and terms.

    Children’s Data

    The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information through this website, please contact us so we can review and address the matter where appropriate.

    Security and Retention of Personal Information

    We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security method is perfect or impenetrable, and we cannot guarantee absolute security.

    We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, enforce agreements, and support legitimate business operations.

    Your Rights and Choices

    Depending on where you live, including in Canada, you may have rights regarding your personal information. These may include the right to request access to personal information, request correction of inaccurate information, withdraw consent where processing is based on consent, or ask questions about how personal information is handled.

    Some rights may be subject to legal limits, identity verification, business-record obligations, fraud-prevention requirements, delivery records, or other lawful exceptions.

    Managing Communication Preferences

    You may opt out of promotional emails by using the unsubscribe option included in those emails. Even if you opt out of promotional communications, we may still send non-promotional communications about your account, orders, delivery, customer support, legal notices, security matters, or other transactions.

    International Transfers

    We and our service providers, including Shopify and other technology providers, may transfer, store, or process personal information outside your province, territory, or country of residence, including in Canada, the United States, or other jurisdictions. Where personal information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction.

    Complaints

    If you have a question or complaint about how we handle personal information, please contact us through the Contact Us page on this website or by calling customer support at (905) 667-3660. We will review privacy-related inquiries and respond where required by applicable law.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, service providers, or website functionality. The revised Privacy Policy will be posted on this website with an updated “Last updated” date.

    Contact

    If you have questions about this Privacy Policy, privacy practices, recipient information, gift-message information, delivery data, or customer support data, please contact HamiltonBaskets.ca through the Contact Us page on this website or by phone at (905) 667-3660.