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    • Delivery Policy

    Last updated: June 6, 2026

    Overview

    HamiltonBaskets.ca provides gift basket delivery across Hamilton and Southern Ontario. Delivery availability is confirmed at checkout based on the recipient’s address within our service area.

    We prepare and coordinate orders based on recipient address, product eligibility, delivery requirements, product availability, and routing. Available delivery information and estimated delivery dates are shown during checkout where applicable.

    Service Area

    HamiltonBaskets.ca delivers within Hamilton and Southern Ontario only. We do not offer nationwide delivery or international delivery.

    Some addresses within or near the edge of our service area may require additional review before fulfillment proceeds. If an address requires additional delivery coordination or fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

    Order Processing

    Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, recipient update, order change, or cancellation should contact customer service as early as possible.

    Once preparation, fulfillment, substitution, or delivery coordination has begun, changes or cancellations may no longer be possible.

    Delivery Timing

    HamiltonBaskets.ca offers one-day delivery across Hamilton and Southern Ontario where available. Delivery availability and available delivery dates are confirmed at checkout based on the recipient’s location and product eligibility.

    HamiltonBaskets.ca does not offer same-day delivery. Delivery dates shown at checkout are estimates and are not guaranteed delivery times unless expressly stated otherwise in writing by HamiltonBaskets.ca.

    Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, courier capacity, product availability, and operational requirements.

    Residential deliveries typically occur by end of day. Business, office, institutional, and managed-property deliveries typically occur during standard business hours where possible.

    Delivery Completion

    Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, building rules, or applicable delivery requirements.

    Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, or other building-approved receiving point where appropriate.

    Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.

    Office, Building, and Managed Property Deliveries

    Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, care facilities, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, or another building-approved receiving point.

    Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, buzzer code, security details, and any access information needed for delivery.

    HamiltonBaskets.ca is not responsible for delays, missed deliveries, misplaced items, or failed delivery attempts caused by incomplete building information, restricted access, security procedures, internal building handling, or recipient unavailability.

    Incorrect or Incomplete Address Information

    Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

    • Address changes must be requested promptly after ordering and before preparation, fulfillment, or delivery coordination begins.
    • Orders with incorrect or incomplete address information may be delayed, misdelivered, or undeliverable.
    • Refunds, replacements, or credits may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, restricted access, or incomplete delivery instructions.
    • Additional fees may apply if re-delivery is available.

    Recipient Availability

    Customers are responsible for ensuring that the recipient information provided is accurate and that the recipient location can accept delivery. This is especially important for offices, hospitals, care facilities, apartments, condominiums, hotels, gated properties, and business addresses.

    If the recipient is unavailable, the delivery location refuses the order, access cannot be obtained, or required delivery conditions cannot be met, the order may be delayed, re-delivered at additional cost, cancelled, or treated as undeliverable.

    Undeliverable Orders

    Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, failed age verification where applicable, unsafe conditions, or circumstances outside our control.

    • Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
    • Re-delivery may incur additional fees.
    • Perishable items may need to be remade and cannot always be recovered, reused, or resold.
    • Incorrect or incomplete address information remains the customer’s responsibility.
    • Orders containing alcohol or restricted products may be subject to additional delivery limitations.

    Perishable and Time-Sensitive Products

    Some gift baskets may include perishable, seasonal, temperature-sensitive, or time-sensitive components, including fruit, chocolate, cheese, baked goods, beverages, or other food items. These items are selected and prepared with delivery timing and product condition in mind.

    If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

    Once an order is delivered, the recipient is responsible for promptly retrieving, handling, storing, refrigerating, or consuming any perishable items as appropriate.

    Substitutions

    Because some items are seasonal, perishable, supplier-dependent, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, HamiltonBaskets.ca aims to maintain the overall value, intent, and presentation of the order.

    Substitutions may include replacing unavailable food items, beverages, packaging, containers, add-ons, or branded products with items of comparable type, value, or suitability. Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

    Alcohol and Regulated Products

    Some products or add-ons may include alcohol or other regulated products where permitted by applicable law and available for the recipient’s delivery location.

    Orders containing alcohol or regulated products may be subject to additional delivery requirements, including adult signature, age verification, recipient availability, identification review, or local delivery restrictions.

    Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or applicable delivery requirements may not be eligible for refund, replacement, credit, or free re-delivery.

    Delivery Fees and Free Delivery

    Orders over $100 may qualify for free delivery where applicable. Free delivery eligibility may depend on order subtotal, product selection, delivery location, promotional rules, and checkout configuration.

    Any applicable delivery fees, service fees, taxes, or additional charges will be displayed or calculated during checkout where available.

    Order Tracking

    Customers may use the order tracking widget on this website to check the latest available status for an order. Tracking information may depend on fulfillment stage, delivery partner updates, system availability, and delivery method.

    Order tracking may not provide live courier-level tracking in all cases. For order-specific questions, customers may contact support through the support widget, Contact Us page, or by calling (905) 667-3660.

    External Factors

    Delivery schedules may be affected by circumstances beyond our reasonable control, including weather conditions, traffic, courier disruptions, delivery partner delays, labour disruptions, holidays, public emergencies, supplier shortages, building access restrictions, security procedures, technology outages, or transportation network issues.

    HamiltonBaskets.ca is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

    Questions or Support

    For answers to common delivery questions, please refer to the FAQ page on this website. For order-specific assistance, customers may contact HamiltonBaskets.ca through the support widget, the Contact Us page, or by calling customer support at (905) 667-3660.