Pairings Baskets

Hops Collective Baskets

Heart and Thron Baskets

USA Gift Baskets

BroCrates Baskets

Canada Gift Baskets

Monthly Sommelier Baskets

Mutts Mousers Baskets

Good 4 You Baskets

Canada Blooms

Gifting Kosher Baskets

Birbaby Baskets

FAQ Home Page

FAQs

 

General Questions
What is the best gift to give?
Before placing an order, we suggest taking some time to browse our website and explore the various options available based on your budget and preferences. With hundreds of gift baskets at different price ranges and contents, we're confident you'll find...
Do you have gifts for my clients or co-workers?
If you take a look through our website -- in it, you’ll find numerous ways to show business clients, contacts and co-workers your appreciation, while ensuring they remember you, too. With business gifts for every budget, convenient discounts and personalization...
What currency Is used on your website?
While viewing products online, the website attempts to detect and reflect the currency based on the customer's current location whenever possible. For example, if you're viewing a Canadian website from a United States address, the website will attempt...
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Ordering Information
What are your online ordering hours?
Our website remains active both during and outside of business hours, which grants customers the freedom to place their orders online via our website at any time, 24/7. If you wish to speak with a sales representative either before, during, or after...
Can I place my order by telephone, chat or email?
Yes, you can safely and securely place your order by telephone, email, or live chat, depending on your preference. If you wish to speak with a sales representative either before, during, or after placing your order, you can call or live chat with us...
Can I add a personal message and greeting card to my order? Is it free?
Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in...
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General Delivery Questions
Do you offer free delivery?
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
How much does shipping/delivery cost?
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
Do your deliver on weekends?
Weekend delivery is only available to certain regions, such as areas where we offer local, same-day, next-day, and future delivery. To determine if your delivery address qualifies for weekend delivery, select any one of the aforementioned shipping methods...
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Order Tracking & Delivery Issues
How do I track my order?
Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post...
Why isn't my tracking number showing up? Why hasn't it been updated?
We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This...
My gift order tracking status shows that my order has been delivered but it is not there. What do I do?
Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients...
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Deliveries to USA
General Information on US Deliveries
We strive to deliver your packages with excellent service and flexibility every time. To that end, we offer our Special Care Delivery Services in America. We are pleased to offer free delivery services in the USA and same day hand delivery in New York...
Free hand delivery
Our free ground delivery services are not money-back guaranteed* delivery services and have a 2 pm today ordering deadline. Typical delivery times are from one to five business days to all 50 states. Saturday and Sunday delivery available in select areas...
Same day door to door rush
When a package needs to be urgently delivered in New York, New Jersey or Los Angeles today, choose from our suite of same day rush options. 1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week for orders placed before 3 pm. First deliveries...
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New York/New Jersey Same Day Delivery
Same day hand delivery to New York and New Jersey
FREE SAME-DAY DELIVERY When a gift needs to be delivered in New York/New Jersey today, choose Our Same-Day Delivery option. Same-Day Delivery! Order must be placed by 11 AM EST today. Our Same Day Delivery Services to businesses by 5 pm and ...
Next day hand delivery to New York & New Jersey
Next day delivery orders must be placed by 1 PM EST today. Delivery to businesses by 5 pm and residences by 9 pm EST have an ordering deadline of 1 PM EST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...
Any day hand delivery to New York & New Jersey
Our any day delivery service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen if you...
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Los Angeles Same Day Delivery
Same day hand delivery to Los Angeles
When a gift needs to be delivered in Los Angeles today, choose Our same day delivery option. Same day delivery orders must be placed by 11 AM (PST) today. Our same day delivery services to businesses by 5 pm and residences by 9 pm has an ordering...
Next day hand delivery to Los Angeles
Next day delivery orders must be placed by 1 PM PST today. Delivery to businesses by 5 pm and residences by 9 pm PST have an ordering deadline of 1 PM PST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...
Any day hand delivery to Los Angeles
Our any day delivery service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 PM (PST) today. This delivery service should not be chosen...
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Deliveries to Canada
Deliveries to Canada
We provide delivery services to anywhere in Canada. We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our special care delivery services . We are pleased to offer free delivery services in Canada...
Free delivery to Canada
Our ground by 9 AM delivery service is from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days depending on the region. The ordering deadline for this service is 2 pm today. If you are eligible...
Next day Express 9 AM
Our Express 9 AM delivery service by 9 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 9:00 a.m. the next business day. If you are...
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Toronto Same Day Delivery
Free same day hand delivery
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton...
Same day Toronto door to door rush
When a gift needs to be delivered urgently in the Greater Toronto Area today, choose from our suite of Same Day Rush options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, ...
Next day hand delivery
Our next day hand delivery services to businesses by 5 pm and residences by 9 pm EST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery...
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Vancouver Same Day Delivery
Same day delivery to Vancouver
Our Same day deliveries services to Metro Vancouver are money-back guaranteed* hand delivery services. Our same day delivery services are provided by our drivers and authorized agents. When it’s important for a gift delivered to its destination today...
Free same day hand delivery to Vancouver
When a gift needs to be delivered in the Metro Vancouver and The Lower Mainland today, choose our same day delivery option which is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, ...
Next day hand delivery to Vancouver
Our next day hand delivery services to businesses by 5 pm and residences by 9 pm PST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver...
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International Deliveries
International delivery services
We primarily cater to North American addresses, but we also facilitate deliveries internationally and overseas using trusted partners from around the globe. Please be advised that international orders intended for addresses outside of Canada and the...
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Substitutions & Out of Stock Products
What happens If a product or Item Is out of stock or discontinued?
If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the...
What Is Your Substitution policy?
Our “substitution policy” is a clause explaining our need to occasionally replace advertised products with alternative items in order to fulfill orders in a timely manner, such as when an item is out of stock or unavailable. Under these rare circumstances...
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Perishable Items
Can I add fruit, cheese, cakes and flowers to my order?
Yes, you have the option to add cakes/baked goods, fruits, flowers/plants, and cheeses to any order. However, we recommend that customers only opt to ship perishable items on a same-day, next-day, or overnight basis to ensure that items of this nature...
Can I ship fresh fruit, cakes & baked goods, flowers, cheese, chocolate dipped strawberries & other perishables?
Chocolate-dipped strawberries, cheeses, fruits, baked goods and flowers are considered perishable items and therefore must be shipped on an expedited basis to maintain freshness. When ordering perishable items, we highly recommend that customers choose...
How quickly should the gourmet foods in my delivery be eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
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Refunds, Damages, Cancellations
What is your policy regarding refunds and cancellations?
Customers are not entitled to refunds/cancellations under the following circumstances: 1. Perishable Items, Including Chocolate-Dipped Strawberries – When customers opt to ship perishable items such as chocolate-dipped strawberries, cheeses, fruits...
My shipment arrived damaged or is missing items - What do I do?
Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective/incomplete due to being damaged or mishandled while in transit with a courier...
Can my gift be returned?
Every order is custom and tailor-made to suit each customer’s needs and preferences on an individual, per-order basis; this requires time, dedication, and effort from all staff members. Due to the nature of our items, many of our products can not simply...
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Special Services & Administrative Charges
Are there any special fees or charges?
We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us
Are there redelivery or remaking fees when a delivery fails?
We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Upon being contacted, customer service will offer to re-ship...
Is there a fee for delivering to a remote location?
If after placing an order an address or destination is deemed to be "remote", an additional service charge will be applied at the expense of the purchaser; such charges could occur at any point after the order has been placed, including after the order...
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